Legal
Privacy Notice
Last updated: March 2026
1. Introduction
My Trip Online ("we", "our", "us") is committed to protecting your personal data. This Privacy Notice explains how we collect, use, store, and share your information when you use our airport lounge booking platform and related services.
2. Information We Collect
We collect information you provide directly, including your name, email address, payment details, and booking preferences. We also automatically collect device information, IP address, browser type, and usage data through cookies and similar technologies.
3. How We Use Your Information
We use your personal data to process lounge bookings, send booking confirmations and QR access codes, provide customer support, improve our services, and send promotional communications (with your consent). We may also use anonymised data for analytics and platform improvement.
4. Legal Basis for Processing
We process your data based on: (a) contractual necessity to fulfil your booking, (b) your consent for marketing communications, (c) our legitimate interests in improving our services, and (d) legal obligations we must comply with.
5. Data Sharing
We share necessary booking details with lounge operators to facilitate your access. We use trusted payment processors for secure transactions. We do not sell your personal data to third parties. Service providers acting on our behalf are contractually bound to protect your information.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this notice, typically for the duration of your account plus 3 years. Booking records are retained for 7 years for legal and accounting purposes.
7. Your Rights
You have the right to access, correct, delete, or port your personal data. You can withdraw consent for marketing at any time. You may also object to or restrict certain processing. To exercise these rights, contact us at privacy@my-trip-online.com.
8. International Transfers
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.
9. Security
We implement industry-standard security measures including encryption, secure payment processing, and access controls to protect your personal data against unauthorised access, alteration, or destruction.
10. Contact
For privacy-related enquiries, contact our Data Protection team at privacy@my-trip-online.com. You also have the right to lodge a complaint with your local data protection authority.